Phone Directory

Caller ID spoofing

Ever heard of “caller ID spoofing?” This is when a scammer inappropriately uses the hospital’s name to collect information. This type of scam involves a third party making it appear as though a call is coming from a particular entity, in this case the hospital.

Scams are difficult to trace and unwind but our team continuously monitors these types of calls. In the meantime, here are some helpful reminders:

• Most reputable organizations will not call you at inappropriate hours. Fauquier Health would not place calls to patients before 8am or after 9pm, or anytime that the patient says is inconvenient to receive calls.
• Fauquier Health will not call requesting personal information or anything related to credit scores over the phone. This includes trying to sell you any products such as durable medical equipment or insurance plans. However, our representatives may ask for a patient’s date of birth and street address to verify his or her identity.
• Bill collection scams can also be conducted through email or text message. Fauquier Health would never ask for any personal information, such as financial information or social security numbers, via email or text message.
• If you receive any call, email or text message from someone claiming to be with Fauquier Health or any organization that seems suspicious, hang up and call back the appropriate department of that organization to ensure the caller’s identity is valid. Remind callers that they should never disclose personal information, including social security numbers, or credit card information over the phone.