Patient Guide

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. In between bedside shift reports, you can expect to be checked on by a staff member every hour during the day and several times at night. These checks are meant to gauge your level of comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Bedside Technology

During your stay, you may see your doctors and nurses using electronic devices. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your care team. If you have questions, ask your doctor or nurse.

Patient meal orders are taken in person by our guest services representatives, who will visit your room to customize your order and ensure your satisfaction. If you don’t see a guest service representative, call our DineLine at 540.316.3463 (or just dial extension "3463" from the room phone).

Patients who need special dietary requirements can ask a member of their care team or call the Bistro Nutrition Line at 540.316.4406.

Visitor Dining Services

Location: Ground level floor
In-Person Dining Hours: 7:00am to 2:00pm

Self check out options are available in the bistro to visitors until 7:00pm. Special menu items change daily to offer you and your visitors the greatest variety of selections. We accept cash, Apple Pay, and all major credit cards.

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

We encourage patients to pick a key person to support them during their hospital stay. Whether you are a primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the care they need here and beyond the hospital.

Patient and family care. We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to know before you leave. Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

1. What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
2. What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
3. What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network 

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone (from a 615 area code), email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

If, during your stay, you have concerns or questions about the care you or your loved one is receiving, please speak with your doctor, nurse or department leader. If you still have concerns during your stay, or after going home, you may call our confidential Patient Concern Line at 540.316.5014. You also have the right to file your complaint with:

Making a Difficult Healthcare Decision?

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our team is available to help you—and those who are here to support you—make difficult decisions. For help, contact the Case Management department at 540.316.2480.

Gift Shop

Location: First floor, near front entrance
Call 540.316.4438 for hours of availability. 

The shop offers gifts for all occasions including get well soon items, new baby gifts, jewelry, scarves, purses, home décor items, greeting cards, snacks, fresh flower arrangements, balloons and much more.

Care Boutique

Location: First floor, across from the art wall exhibit
Call 540.316.4437 for hours of availability.

The shop has clothing for women and medical necessities like compression hose/sleeves. Specialty products are also available for purchase including fitted wigs (those living with cancer), wound care, and orthopedics.

The Fauquier Hospital Auxiliary is a non-profit organization that owns and operates the gift shop and The Care Boutique. All profits support community wellness projects and scholarships. The Gift Shop and Care Boutique accept cash, check and major credit cards.

Hearing Impaired

We offer a TTY machine and Pocketalker amplification devices for hearing-impaired patients. Please let your nurse or patient advocate know about your needs. There is no charge for this service.

Interpreter Services

Assistance is available for patients and families who prefer to speak a language other than English. The hospital has 24-hour access to a language line that provides translation for more than 80 languages. The service is provided at no charge and can be arranged by your nurse or nursing supervisor. We also offer video remote translation services through Stratus for 40+ languages and hearing impaired (American Sign Language and Spanish Sign Language).

Your room and bathroom are cleaned daily by a member of the housekeeping staff. As an environmentally friendly facility, we change linens at regular intervals and as needed. If you have a housekeeping or maintenance need, tell a member of your care team and it will be addressed as soon as possible.

Tell your hospital provider and care team about any medicines you brought with you or take regularly take. Your doctor will determine which medicines you need during your stay. Hospital staff will provide you with the necessary medicines. If you have questions or concerns, you have the right to ask and get a response from your doctor or nurse that makes sense to you. 

Pharmacy

Our Pharmacy Department is staffed by pharmacists and technicians 7 days a week. Our pharmacy team is responsible for restocking medications on the floors and assisting physicians with the management of drug therapy. If you have a drug related question, please have your nurse request a pharmacist to come and speak with you about your medications.

Fauquier Health is committed to providing spiritual care and support to our patients and their families. The hospital will make every effort to provide this care regardless of your faith or denomination. We welcome visits from your own minister, priest, rabbi or other spiritual leader. If you need spiritual support, please let a member of your care team know. You may also call 540.316.2229 (or just dial extension 2229), and someone will provide you with assistance through our on-call chaplain services.

Calling for Rapid Response if you notice:

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. We ask you try not to bring any items of value to the hospital. The hospital does not accept responsibility for any possessions you keep with you or items of value. If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security Office.

Telephone

A telephone is provided in each room, and you may make or receive calls in your room at any time. Local calls are free of charge. Dial 9 and the seven-digit number, or 411 for local information. Long distance and toll calls also can be made at any time. If a four digit extension is listed in this guide, just dial that number to be connected.

Television

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

In addition to our dedicated hospital security officers, many technologies are in place to provide our patients, visitors and staff with an additional level of security. These include key card access to many areas of the hospital and closed-circuit cameras. Additional security measures are in place in the Family Birthing Center.

Your safety is our number one priority.

If you have any concerns, please be sure to address them with a member of your care team.

Vending machines with snacks and beverages are located in the Bistro on the ground floor and are accessible 24 hours a day. Additional vending machines are located in the Emergency Department waiting area and on the fourth floor.

Self check out options are available in the bistro to visitors until 7:00pm.

Visiting Hours

Visiting hours can be subject to change and can be at discretion of the patient's care team. Please ask your nurse for official hours during your stay.

• General Visiting Hours: 6:00am to 7:00pm
• Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

We understand that family members and friends can make your hospital stay more comfortable. Please be sure to ask your nurse who is allowed to visit you. You can also check our visitation policy on our website by visiting FauquierHealth.org. Sleeping accommodations for approved care partners are provided in every room. Any child visiting in the hospital must be under the supervision of an adult at all times.

To provide a restful and safe environment, we ask that visitors follow these guidelines:

• Do not visit if you have a cold, sore throat, fever or other illness.
• Avoid noisy, disruptive behavior to help respect the healing of all patients.
• Ask before bringing foods, drinks, or other items like balloons, flowers or perfume that might trigger allergies into patient rooms.
• Wash your hands before entering and when leaving a patient’s room.

The use of cell phones and other devices are permitted in all hospital areas, including patient rooms and waiting areas. Pictures, video and audio recordings are prohibited on Fauquier Health grounds and accompanying facilities, unless written permission has been granted.

Wi-Fi is provided throughout the hospital for your convenience. Look for the network FAUQ-Guest on your device.